Removal of stickers or removable hooks – We do not remove stickers or removable hooks from walls as there is a chance that we could damage your wall or paint work – If you specifically request us to remove these we will not accept any liability resulting from such damage.
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Removal or shifting of furniture – Our Brisbane bond cleaners are not trained in how to correctly lift furniture; therefore in the interests of safety and protection of your property we do not encourage our cleaners to lift or move furniture.
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Ceiling cleaning – Unless you specifically request us to clean your ceiling/s we do not clean ceilings as part of a bond clean. Should you require your ceiling cleaned or specific area/s of your ceiling cleaned additional charges may apply dependent on the time needed to complete this task.
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Tile & Grout Cleaning – Although our cleaners will manually scrub tiled areas as part of a bond clean we do not specialize in tile and grout cleaning, thus a professional tile and grout clean may be warranted dependent on the condition of your tiles and or grout which is a service separate to that of our bond clean.
** While we strive to achieve a certain cleaning standard on our initial attempt, it’s important to note that certain factors, such as the property’s condition or additional cleaning requirements from the real estate’s perspective, may result in some oversights. However, we offer a solution: we will return free of cost (for up to two times) to address any overlooked items. However, if you fail to provide us with sufficient notice or access for the return visit and cleanup, no refund or compensation will be provided. Therefore, we kindly ask that you ensure ample time is allocated for the cleaning to be finalised with your real estate.**
